At Drauig Marketplace, we want you to shop with confidence. Eligible products may qualify for returns, exchanges, or refunds in accordance with this policy.
You may request a return or exchange within 7 days of delivery for eligible products.
Items must generally be:
- Unused and in their original condition
- Returned with original packaging where applicable
- Accompanied by the relevant order details
Some products may be excluded from returns or exchanges due to their nature, condition, or vendor-specific policies.
If your order arrives damaged, defective, incorrect, or significantly different from the product description, contact us as soon as possible with your order details and supporting photos or information.
Approved refunds will be processed using the applicable refund method. Processing times may vary depending on the payment method and financial institution.
Return, exchange, and refund requests are subject to product eligibility and verification. Drauig Marketplace reserves the right to review each request before approving a return, exchange, or refund.
For assistance, contact Drauig Marketplace Support with your order details.